Ongoing Support

Marketing Cloud Support for One Task or the Whole System

Hands-on help for your team on Pardot or Marketing Cloud Next, from a single fix to regular support or running it for you.

Pardot consultant typing on a laptop Ad Hoc or Ongoing

Teams we’ve worked with

  • Toshiba
  • Ricoh
  • VARTA
  • Holcim
  • FERCHAU
  • Adecco
  • softgarden
  • Diebold Nixdorf
  • opta data
  • evasys
  • HoloBuilder

When Your Team Needs Backup

Not every team needs a specialist full time. Every team runs into these.

  • A Queue That Keeps Growing. Campaign requests, fixes and questions pile up faster than your team can work them off.
  • Urgent Fixes, No Expert in Reach. A broken form or a sync error needs help today, not after a hiring round.
  • Marketing Cloud Next, Done for the First Time. Your team is new to it and wants someone who has set it up before.

Ask for Help When You Need It, or Hand It Over

You decide how involved we are and can scale up or down at any time, without being pushed into a retainer.

  • Ad Hoc

    One Task at a Time

    A fix, a campaign launch or a question. You ask when something comes up.

  • Ongoing

    Regular Support

    Regular help, from someone who already knows your setup.

  • Full Service

    We Run It for You

    We take over Pardot or Marketing Cloud Next completely, and your team asks for what it needs.

What Our Pardot and Marketing Cloud Next Support Covers

  • Responsive

    Fast Help

    Urgent tasks, bugs and campaign requests, handled without long waits.

  • Flexible

    Scalable Support

    Ad hoc help when something comes up, or ongoing support.

  • Reliable

    Long-Term Partnership

    One certified expert as your contact, who knows your setup and gets back to you.

  • Hands-On

    Practical Consultation

    We build the emails, automations and forms, and whatever else it takes to go live.

  • Proactive

    System Improvements

    We flag broken, outdated or underused assets and fix what slows you down.

  • Experienced

    Trusted Advice

    Advice drawn from 50+ projects since 2018, so your decisions rest on what has worked before.

  • Man thinking about his use case and pointing upOngoing Support

    What’s Waiting in Your Queue?

What Our Clients Say

  • Moving from HubSpot to Salesforce

    Effortlessly navigating our shift from Hubspot to Salesforce, their consultancy was a beacon of clarity. Through customized templates, targeted training, and dedicated support, they superbly aligned our Sales and Marketing teams. Their contribution has been pivotal and profoundly positive.

    Andreas PoellVP Marketing, softgarden
  • Effective Marketing Automation

    From the initial implementation to ongoing support with Pardot, ConvertPilot and Axel have provided reliable and competent assistance, consistently offering exactly the right tips for using the system effectively.

    Gesine LiskienMarketing Manager PR, xSuite
  • Closing More Deals

    ConvertPilot helped us connect sales and marketing, creating a system that actually supports our pipeline. With automated nurturings, webinar campaigns, and even customer onboarding, we built structured processes that keep leads engaged and close more deals.

    Yannick EvansVP of Sales, Paul’s Job
  • Fully Functional Setup – Fast

    We had Pardot but lacked a clear path and the experience to make the most of it. The package gave us clarity on what we actually needed and best practices for how to do it. Implementation was fast, and we quickly had a fully functional setup.

    Farina GeorgiSustainability Coordinator, WAGO
  • Actionable Marketing Strategies and Tactics

    ConvertPilot became one of my go-to contacts to discuss actionable marketing strategies and tactics. As the CEO of a venture-backed tech company, growing fast is mandatory. I know they are the right business to reach out to if you need help and advice for fast-paced marketing growth.

    Mo AkbariCEO, HoloBuilder
  • Nurturing Leads Better

    I worked with ConvertPilot on a complex campaign setup for our marketing automation system. ConvertPilot guided us through the process and enabled us to nurture our leads better. They were very professional, and their work was top-notch.

    Matthias GrooMarketing Lead, Forto

Two Certified Consultants

One certified consultant as your contact, who knows your setup, with a second one as backup. Pardot consulting since 2018, 50+ projects; Marketing Cloud Next and Data 360 since they came.

  • Axel Kuehnle, Marketing Cloud Consultant at ConvertPilot

    Axel Kuehnle

    Marketing Cloud Consultant · Founder

    Pardot consulting since 2018, 50+ projects. Now also Marketing Cloud Next and Data 360.

    • Certified Account Engagement Consultant
    • Certified Account Engagement Specialist
    • Certified Platform Administrator
  • Michael Wiens, Marketing Cloud Consultant at ConvertPilot

    Michael Wiens

    Marketing Cloud Consultant

    Pardot consulting since 2022, 30+ projects. Now also Marketing Cloud Next and Data 360.

    • Certified Account Engagement Consultant
    • Certified Marketing Cloud Next Consultant
    • Certified AI Associate

How a Request Runs

  1. 1

    You Ask

    By email or in a short call: what you need and by when.

  2. 2

    We Confirm

    We tell you what it takes before we start, so there are no surprises.

  3. 3

    We Do the Work

    We build, fix or launch it, and test it before it goes live.

  4. 4

    Wrap-Up

    We tell you what changed and what to keep an eye on.

Frequently Asked Questions

Your question isn’t here? Ask us directly.

Do we need a retainer?

No. Ad hoc help or ongoing support, you decide, and you can scale up or down at any time.

Do you support Marketing Cloud Next too?

Yes, the same way: one task, regular support or running it for you. See Marketing Cloud Next.

Who do we work with?

One certified consultant who knows your setup, with a second one as backup.

Can you take over Pardot or Marketing Cloud Next completely?

Yes. We run Pardot or Marketing Cloud Next for you, and your team asks for what it needs.

We Make Marketing Cloud Work for You

Talk to a certified consultant, not a salesperson, and leave the first call knowing your next step.